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: A solid entry point for new admins and managers. It focuses on the "building blocks" of the platform without requiring deep technical or coding backgrounds. ServiceNow's Intelligent IT Service Management : A newer (late 2024/2025) guide focusing on modern AI capabilities Predictive Intelligence Now Assist
Several ServiceNow books available in PDF or eBook formats serve as critical resources for mastering the platform. These guides generally fall into three categories: foundational administration, advanced scripting, and specialized implementation.
PDFs offer: