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Many users confuse a hard reset with a soft reset. Here’s the distinction for the TECNO Spark Go 2020:
A hard reset will erase all data on your device, so make sure to back up any important information before proceeding. How to Hard Reset TECNO Spark Go 2020
This method is essential if you cannot access your phone's settings because of a forgotten PIN or pattern. Many users confuse a hard reset with a soft reset