| Channel | Availability | Typical Response Time | |---------|--------------|-----------------------| | | 24/7 | < 2 min | | Support Ticket | Business hours (9 am‑6 pm EST) | < 24 h | | Phone | Mon‑Fri 9 am‑5 pm EST | Immediate (when staffed) | | Help Center | Always | — (self‑service) |