"Zero Defects" posters are lazy management. Most defects belong to the system (85%), not the worker (15%). Slogans create frustration and resentment.
While he was revered in Japan, his American breakthrough came later. "Out of the Crisis" (published in 1982) was his attempt to save American industry from its own stagnation. His message was simple but radical: w. edwards deming out of the crisis pdf
Quality should be built into the product from the start, not "inspected in" at the end. "Zero Defects" posters are lazy management