The book by Dr. R.C. Bhatia is a comprehensive guide tailored for students (including Chartered Accountancy ) and professionals. It covers the fundamental principles, types, and modern tools of effective business interaction. Core Book Content
Bhatia addresses the evolving nature of the 21st-century workplace [7]:
Bhatia details the cycle of encoding, transmitting, decoding, and feedback. Understanding the "noise" or barriers that disrupt this cycle—such as psychological bias or technical issues—is a primary focus of his teaching. 2. Digital Etiquette