Almost always a trojan, backdoor, or ransomware.
The use of cracked software licenses, including ManageEngine ServiceDesk Plus 12, is a growing concern in the IT industry. While it may seem like an attractive option to save costs, the risks and consequences associated with it far outweigh any perceived benefits.
ManageEngine does offer a free version of ServiceDesk Plus with limited features, which can be a good starting point for small teams or organizations.
Your IT environment’s integrity is not worth a cracked license file.