The generally does not support user-accessible firmware updates . According to support interactions and community reports on platforms like Reddit , the manufacturer typically ships these devices with a final firmware version, and no official mechanism or downloadable files exist for public updates. Key Details on Updates & Fixes
Many users seek firmware updates to fix known performance quirks: Touchpad/Trackpad nexdock 360 firmware update
When the smartphone is connected, if the keyboard, touchpad or touchscreen is not repsonsive disconnect and reconnect USB-C cable. Nex Computer Support | Nex Computer if the keyboard